Privacy Policy

Introduction

At The Auto Dispatch (“Company,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit theautodispatch.com, contact our team, or use our dispatching services. It also outlines your rights and choices regarding your personal data.

Information We Collect

We collect information that you voluntarily provide when you interact with our website or communicate with our team, including when you:

Request dispatching services
Submit a contact or quote form
Call, text, or email us
Register as a carrier or customer
Schedule loads or transportation services

This information may include:

Your name
Phone number
Email address
Company name
MC/DOT number (for carriers)
Pickup and delivery locations
Vehicle or freight details
Billing and payment information
Any additional details you choose to provide

We may also automatically collect certain technical data when you visit our website, including:

IP address
Browser type
Device information
Website usage and interaction data

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We use the information we collect to operate and improve our dispatching services. This includes:

Coordinating and scheduling loads
Connecting carriers with shippers
Preparing quotes and rate confirmations
Managing billing and payments
Providing customer and carrier support
Sending service updates and notifications

We may also use general website usage data to analyze trends and improve our platform and services.

We do not sell, rent, or trade your personal information to third parties.

SMS & Email Communications

By providing your phone number and/or email address, you consent to receive communications from The Auto Dispatch related to load assignments, scheduling updates, rate confirmations, billing, service notifications, and customer support.

Message frequency may vary. Message and data rates may apply depending on your carrier or service plan.

You may opt out of SMS communications at any time by replying STOP. To unsubscribe from email communications, you may contact us directly, and we will process your request promptly.

SMS Privacy & Marketing Compliance

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with subcontractors or service providers necessary to operate our dispatching business, such as:

CRM systems
Load boards
Scheduling platforms
Billing processors
Communication tools

Text messaging opt-in data and consent information will not be shared with any third parties.

Information Sharing

We limit information sharing to what is necessary to operate our dispatching services effectively. We may share limited information with trusted third-party service providers who assist us with:

Website hosting
Payment processing
Software and load management systems
Communication platforms

These providers have access only to the information necessary to perform their specific functions and are not permitted to use it for unrelated purposes.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us:

Recognize returning visitors
Analyze website traffic
Improve site functionality

Cookies are not linked to personally identifiable information unless you provide such information through forms or direct communication. You may disable cookies in your browser settings, although certain features of the website may not function properly.

Registration and Service Requests

If you register on our website or request dispatching services requiring payment processing, we may collect necessary contact and billing information.

This information is used solely to fulfill service requests, process payments, and resolve issues related to invoices or load assignments.

Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, or loss.

Where applicable, sensitive information is transmitted securely. You can verify this by ensuring the website URL begins with “https” and displays a secure connection indicator in your browser.

Access to personal data is limited to authorized personnel strictly for dispatch coordination, billing, and customer support purposes.

Your Rights and Choices

You have the right to:

Request access to the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data where applicable
Ask questions or raise concerns regarding data handling

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and we encourage you to review it regularly. If significant changes are made, we may notify you via email or other appropriate communication methods.

Contact Us

If you have questions about this Privacy Policy or wish to request access, correction, or deletion of your information, please contact us:

Email: info@theautodispatch.com
Website: https://theautodispatch.com